Return and Refund Policy

We want you to be completely satisfied with your experience. Here are the conditions:

Return Period: 30 days after receiving your order.
Product Condition: Items must be intact, unused, and in the original packaging.

How to Proceed:

  • Contact us at support@thepreserveco.com, providing your order number and reason for return.

  • We will send you a return code and clear instructions.

  • After the item arrives and is verified, we will process the refund to your original payment method.

Shipping Costs:

  • If the product is defective or the wrong item was sent, return shipping is on us.

  • In case of withdrawal, return shipping costs are your responsibility.

Refund:
Processed within a maximum of 5 business days after receiving the product. It will be issued through the same payment method used for the purchase.